Shipping policy

Shipping & Delivery Policy
Thank you for choosing Orlvo. Below you will find detailed information regarding our fulfillment timelines, delivery expectations, courier networks, and transit tracking.
Fulfillment & Dispatch Timelines
  • Processing Speed: All orders are prepared and dispatched from our facility within 24 to 48 working hours of placement.
Expected Delivery Windows
  • Standard Timeline: Deliveries across India generally arrive within 5 to 8 business days, depending on your geographic location and external variables like public holidays or extreme weather.
  • Regional Exceptions: Shipments heading to destinations in Jammu & Kashmir and Northeast India may require up to 10 business days for delivery.
  • Inventory Constraints: In rare instances where product availability is limited, fulfillment may take up to 2 weeks.
Shipment Tracking
  • Automated Updates: A tracking link will be sent to your registered email address as soon as your package leaves our warehouse.
  • Support Intervention: If you do not receive your tracking details within 48 hours of completing your purchase, please contact us at orlvoecomm@gmail.com for assistance.
Courier Partners
To ensure reliable service, all orders are routed through dependable logistics networks tailored to your pin code, including:
  • Delhivery
  • Xpressbees
  • Blue Dart
  • EcomExpress
Missing Packages & Non-Delivery Disputes
In the uncommon event that your tracking status updates to "Delivered" but you have not physically received the item, please review the protocols below:
  • Initial Checks: We highly recommend checking with family members, neighbors, building security, or your workplace mailroom, as packages are frequently accepted on your behalf.
  • 48-Hour Reporting Window: You must report a missing package to us within 48 hours of receiving the automated delivery notification. This strict timeline allows us to launch an immediate investigation with our courier partners. We cannot accept liability for financial losses or lost claims reported past this deadline.
  • Investigation & Resolution: For verified, genuine cases of non-delivery, a complete refund will be issued following a thorough logistics audit. This investigation process requires up to 10 working days to complete.