Refund policy

Customer Exchange & Return Policy
At Orlvo, we want to ensure a smooth experience if your order isn't quite right. For all return and exchange inquiries, please contact our support team at orlvoecomm@gmail.com to initiate the process.
General Timeline & Conditions
  • 7-Day Window: All exchange and return requests must be initiated within seven calendar days of delivery (including the day of delivery).
  • Item Condition: Merchandise must be unworn, unwashed, properly folded, and returned in its original packaging with all labels and stickers intact.
  • Finality: We process a maximum of one exchange or return request per order. Items that have been used or laundered are strictly ineligible for transition.
  • Sale Items: Products purchased during promotional sales or using discount codes are final sale and cannot be refunded.
Size Exchanges & Product Replacements
  • Complimentary Size Exchanges: If your item does not fit, we will arrange a free reverse pickup and exchange it for a different size. Please note that size discrepancies qualify for exchanges only, not refunds.
  • Wrong Product Received: If you receive an incorrect item, we will replace it with the correct product at no additional charge.
  • Value Differences: You may exchange an item for an alternative product of equal value. If the replacement item has a higher price point, the remaining balance must be settled online before dispatch.
Defective or Damaged Merchandise
  • Quality Issues: Refunds are exclusively reserved for verified manufacturing defects. To report a defect, email orlvoecomm@gmailcom with your order details, a description of the issue, and clear photographic evidence.
  • Liability Inspection: If our quality assessment reveals that the damage resulted from customer handling, misuse, or omission, the refund request will be declined.
  • Transit Damage: To protect yourself, please refuse acceptance of any visibly damaged packages from the courier at the time of delivery.
Returns & Refund Protocols
  • Exceptional Returns: If a return is approved for a correctly fulfilled order (no defect or shipping error), a standard fee of ₹100 will be deducted from your refund to cover rising logistics and reverse pickup costs.
  • Payment Reversal: Approved refunds will be credited directly back to the original payment.
  • Visual Variations: Minor discrepancies in design or color execution may occur between the online display (website, advertisements, social media) and the physical product. These slight variations do not qualify for returns or refunds.
Policy Enforcement
Orlvo reserves the sole right to inspect returned merchandise and refuse any exchange or return request that does not fully comply with the criteria outlined above.
Customer Support Hours of Operation
Monday to Saturday | 09:00 AM to 6:00 PM